Refund policy

Return and Refund Policy

Last updated: July 29, 2026

We carefully inspect and package every order before shipment. Please review this Return and Refund Policy before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or materially different from what you ordered, please contact us at hannah.han0805@gmail.com as soon as possible after delivery.

To submit a claim, please provide:

Your order number;
A clear description of the issue;
Clear photographs or videos showing the damaged or defective item;
Photographs of the outer packaging, shipping label, and any visible shipping damage.

Once your claim has been reviewed and approved, we will issue a refund for the affected item. You will not be required to return the damaged or defective item.

Refunds are available only for items that were damaged, defective, incorrect, or materially not as described when delivered. We do not provide refunds for damage caused after delivery through misuse, accidental damage, improper care, modification, normal wear and tear, or failure to follow the product’s care instructions.

We reserve the right to reject claims where sufficient evidence is not provided or where the evidence indicates that the damage occurred after delivery.

Non-Damaged Items and Change-of-Mind Purchases

Except where required by applicable consumer law, we do not accept returns, exchanges, or refund requests for items that arrive undamaged and as described.

This includes, but is not limited to:

Changing your mind after placing or receiving an order;
Ordering the wrong product, colour, size, style, model, or quantity;
No longer wanting or needing the product;
Finding a similar product at a lower price elsewhere;
Minor variations in colour or appearance caused by lighting, photography, screen settings, or normal manufacturing differences;
Providing an incorrect or incomplete delivery address.

Please carefully review all product descriptions, measurements, compatibility information, colours, and order details before completing your purchase.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has entered processing or has been shipped, it cannot be cancelled unless cancellation rights are required under applicable law.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

After we process the refund, your bank, card issuer, or payment provider may require additional time to credit the funds to your account. Processing times are controlled by the payment provider and may vary.

Unless required by applicable law, any original shipping fees, duties, taxes, customs charges, or other delivery-related costs are non-refundable.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under the consumer protection laws applicable to your purchase.

Where applicable law gives you mandatory cancellation, return, repair, replacement, or refund rights, those legal rights will take priority over this policy.